Shipping & Refund Policy

Shipping Policy

Order Processing & Delivery

Thank you for shopping with us! We are committed to delivering your products safely and efficiently.

• Standard Delivery Timeline: All orders are processed and shipped within 5 to 6 working days (excluding weekends and public holidays).

• Tracking Your Order: Once your package is dispatched, you will receive a shipping confirmation email or SMS containing your tracking number so you can follow its journey.

• Shipping Address changes: Please double-check your shipping information at checkout. We are unable to modify shipping addresses once an order has been processed.

Return & Refund Policy

Our Policy

Due to the nature of our products, all sales are final. We maintain a strict No Refund and No Exchange policy, with exceptions made only if a product arrives damaged or if the wrong item was delivered.

Exceptions (Damaged or Wrong Items)

If your order arrives damaged during transit or if we accidentally shipped the wrong product, we will gladly make it right.

To qualify for a replacement or refund, please follow these steps:

1. Timeframe: You must contact our customer support team within 48 hours of receiving your package.

2. Proof of Issue: Please email or WhatsApp us with your Order Number along with clear photos or a short unboxing video showing the damaged product or the incorrect item received.

3. Resolution: Once our team verifies the issue, we will immediately arrange for a fresh replacement to be shipped out to you at no extra cost, or process a full refund to your original payment method.

Need Assistance?

If you have any questions regarding your shipment or need to report an issue with your order, please reach out to our support team at via WhatsApp at 03233013401.